Refund Policy

Because a BaZi report is a personalized service, our refund policy distinguishes between purchases where work has not started and work that has already begun.

1. Before work begins

If you request cancellation before personalized analysis work has started, contact us at hello@tuowisdom.com. Where permitted by applicable law and the payment provider’s rules, a refund may be available.

2. After work begins

Once substantial personalized analysis or report preparation has begun, a full refund may no longer be available because the service has already consumed individualized work.

3. Incorrect client information

If inaccurate or incomplete information supplied by the client affects the analysis, this does not automatically create a refund entitlement. If you discover an error promptly, contact us so we can assess whether a correction is possible before work progresses.

4. Duplicate or technical payment

If you believe you were charged twice or experienced a technical payment problem, contact us with the relevant payment details and we will investigate.

5. Contact

Email: hello@tuowisdom.com